Returns & reprint guarantee

Our reprint guarantee

If your order arrives defective, damaged, or not as ordered, tell us within 30 days of delivery and we’ll reprint it free of charge — or refund you, if you prefer. That includes:

• Printing or engraving defects (smudges, misalignment, missing areas, peeling)
• Wrong product, color, size or quantity compared to your order
• Items damaged in transit
• Product defects, like a tumbler that doesn’t hold temperature or a power bank that won’t charge

What isn’t covered

Because each item is custom-made with your artwork, we can’t accept returns or exchanges for:

• Change of mind, or ordering more than you needed
• A size or color you selected (check our size details before ordering)
• Typos, spelling or design choices that were in the artwork you approved
• Low-resolution artwork you chose to print after we flagged it
• Normal wear, or damage from washing or care that doesn’t follow our care instructions

Small, natural variations in color between your screen and the finished product, and in leatherette grain, are normal and not considered defects.

How to request a reprint or refund

1. Open your order from your account or the link in your confirmation email, or contact us with your order number.
2. Tell us what’s wrong and include a photo or two of the issue. You usually don’t need to send anything back.
3. We’ll reply within one business day. Approved reprints jump the production queue and ship free.

Changes & cancellations

Need to change or cancel? Contact us as soon as possible. We can cancel for a full refund or update your order any time before production starts — usually while your artwork is still being reviewed.

Once your order is in production, materials are used and it can’t be cancelled, but we’ll always do what we can to help.

Refund timing

Refunds go back to your original payment method. Once issued, they typically appear within 5–10 business days depending on your bank. You’ll get an email when we process it.